�����

• A confidential, 24/7 Canada-wide suicide crisis helpline
• Call or text 9-8-8

• An immediate, barrier-free, confidential support available by phone call.
• For individuals who are or know someone who is having thoughts of suicide.
• Available 24/7 and in up to 140 languages.
• 1-800-SUICIDE (1-800-784-2433)

• For individuals who would like emotional support, information, and resources specific to mental health in BC.
• Available 24/7 and is toll-free anywhere in the province.
• 310-6789 (no area code needed)

• Available to all Indigenous folks in BC, offering confidential, culturally safe risk-management and crisis response.
• Available 24/7 and is toll-free anywhere in the province.
• 1-800-KUU-US17 (1-800-588-8717)

• Clinical Counsellors providing a safe and confidential space to explore concerns and strengthen your ability to cope right here on campus.
• Short-term counselling related to personal, mental health, career, and/or academic challenges.
• To request an appointment or for more information visit the ����� Counselling Services webpage.

• Students both domestic and international, who are currently registered in a BC post-secondary institution, can access this free, confidential counselling and community referral service.
• Available 24/7 via app, phone, and online chat.
• 1-877-857-3397

• Provides information, resources, referrals, and support to individuals affected by eating disorders. 
• Phone and live chat hours (PST): 
  • Monday – Thursday: 6:00am – 6:00pm 
  • Friday: 6:00am – 3:00pm  
  • Saturday and Sunday: 9:00am – 3:00pm 
• 1-866-NEDIC-20 (1-866-633-4220) 
• nedic@uhn.ca  

• Trained volunteers provide confidential emotional support and referrals to community resources in multiple languages for individuals who prefer assistance in a language other than English.
• Mandarin Line: 1-888-721-0596 / Ext.1
  • 7 days a week: 10:00am to 10:00pm
• Cantonese Line: 1-888-721-0596 / Ext.2
  • 7 days a week: 10:00am to 10:00pm
• Korean Line: 1-888-721-0596 / Ext.3
  • Mon – Fri: 10:00am – 8:00pm
  • Sat – Sun: 10:00am – 5:00pm
• Farsi-Dari Line: 1-888 -721-0596 / Ext.4
  • Mon – Fri: 10:00am – 8:00pm
  • Sat – Sun: 10:00am – 5:00pm
• Ukrainian Line: 1-888-721-0596 / Ext.5
  • Mon – Fri: 10:00am – 8:00pm
  • Sat – Sun: 10:00am – 5:00pm

• A free, 24/7 text-based crisis line offering confidential support for underrepresented individuals, including people of color, 2SLGBTQIA+ individuals, and those living with disabilities.
• Trained responders offer support for mental health struggles, identity-related challenges, and other crises.
• Text “THRIVE” to 1-313-662-8209 to begin your conversation.

����� is committed to fostering supportive campuses promoting assistance, intervention, and consent. If you have been affected by sexual violence or know someone who needs assistance we are here to help with support, information, and resources.

• Clinical Counsellors providing a safe and confidential space to process your experience with sexual violence while working collaboratively with you to strengthen your ability to cope right here on campus.
• Can help make referrals to longer-term counselling options and supports in the community.
• To request an appointment or for more information visit the ����� Counselling Services webpage.

• A feminist organization dedicated to ending domestic and sexual violence, providing support services, and seeking justice for all survivors.
• Their mission is to support and empower survivors of intimate partner and sexual abuse, exploitation, or violence.
• Offers prevention and intervention services in collaboration with community partners.
• Services are available to residents of Kelowna and the Central Okanagan.
• 250-763-4613
• info@efryokanagan.com  

• A support program that provides information and referral services for victims of crime and trauma across BC and Yukon.
• Available 24/7 and in 240 languages via phone or email.
• 1-800-563-0808 (call or text)
• 211-victimlinkbc@uwbc.ca

• If you have experienced sexual assault and wish to seek medical care, the Sexual Assault Forensic Examination (SAFE) Program is available at each hospital in the Interior Health Region.
• This type of care can offer STI prevention, care, and treatment as well as emergency contraceptive options.
• There is no obligation to file a police report to access this service.
• You are welcome to bring a support individual such as a friend or case worker from The Elizabeth Fry Society, SOWINS, or the SAFE Society.
• Kelowna General Hospital: 250-862-4000
• Penticton General Hospital: 250-492-4000
• Vernon Jubilee Hospital: 250-545-2211
• Shuswap Lake General Hospital: 250-833-3600

• A service to provide shelter, safety, and support by helping individuals recognize, understand, and overcome the impacts of abuse. 
• For individuals who have experienced, or who are at risk of experiencing violence or abuse.
• Services are available to residents of Penticton and the South Okanagan.
• No referral necessary.
• 250-493-4366
• 24/7 Crisis Line & Emergency Shelter: 1-800-814-2033
• info@sowins.com

• Provides multiple programs and services for survivors of sexual violence and their families. 
• Some of the programs include community-based victim services, sexual violence support, outreach, family violence prevention, and transition houses. 
• Offers a confidential, online-chat support and consultation from 10:00am – 10:00pm daily. 
• Services are available to residents of Salmon Arm and the North and South Shuswap. 
• 250-832-9616 

• Provides free, safe, and confidential support to survivors of sexual violence in hopes of empowering each survivor to make the choices that are best for them.  
• Offers a variety of services including medical care and forensic exams, reporting options, navigation of the justice system, connection to community resources, and ongoing emotional support. 
• Services are available to residents of Vernon and the North Okanagan.  
• Monday – Friday: 8:30am – 4:30pm: 250-309-6733 
• 24/7 Support Line: 250-542-1122 
• SAS@archwaysociety.ca 

• Offers free emergency and transitional housing as well as outreach and support for women experiencing domestic abuse.
• Services are available to residents of Kelowna and the surrounding area (from Peachland to Oyama). 
• 24/7 Help Line: 250-763-1040
• Text Line: 236-970-0704
• support@kelownawomensshelter.ca

• All full-time students on the Kelowna, Penticton, and Salmon Arm campuses are automatically registered with the extended medical and dental benefits through Greenshield.

• The VSA����� has established an extended health and dental plan that is mandatory for all Vernon students enrolled in two or more courses.

• A financial benefits program to assist survivors, immediate family members, and certain witnesses in dealing with the effects of violent crime. This organization aims to help offset financial loss and assist in recovery from injury.
• 1-866-660-3888

• For non-urgent medical consultation or information on thousands of health topics.
• Available 24/7.
• Call 8-1-1

• An app that lets you see a doctor, psychologist, counsellor, or dietitian from your phone for little or no cost.
• You can book appointments that work for you including during evening and weekends.

• Provides many services including IUD insertion and removal, contraceptive counselling, Nexplanon implants, endometrial biopsies and more.
• To access this service, a referral from a family physician is required.
• 778-484-5166

• Provides information, resources, and referrals in a welcoming and inclusive way. 
• Find them at ����� events on campus throughout the year.
• For more information on this program contact the Recreation and Student Life office.
• kelownarec@okanagan.bc.ca

• Provides culturally appropriate information, resources, and referrals in a welcoming and inclusive way.
• Engages with all peers in the Indigenous Centre, building community and promoting services and events.
• For more information about this program contact the Indigenous Services office.
• Indigenous@okanagan.bc.ca 

• Online, mental health network that offers students instant access to peer support.
• Available 24/7 via the app.
• Register using your ����� email (firstname.lastname@myokanagan.bc.ca)

• A student foodbank on the Kelowna campus run by the ����� Students’ Union that provides non-perishable goods and hygiene products.
• Access is available by appointment only.

• A student foodbank on the Penticton campus run by the ����� Students’ Union that provides non-perishable goods and hygiene products.
• Access is available by appointment only.

• The Free Shelf: The ����� Students’ Union on the Salmon Arm campus provides a food shelf to support students who are experiencing food insecurity.
• Lunch Once a Month: Once each month, up to 10 students can sign up to receive a $10 gift card to Tim Hortons.

• Emergency Vouchers: Provides emergency food vouchers for students.
• Student Food Bank: Students can pick up food bag packages and grocery store gift certificates from the VSA����� office.
• The Good Food Box Program: A program VSA����� provides for students who require help on a monthly basis.
• Confectionary Sales: The VSA����� office offers snacks for low prices.

• Provides food and other assistance to those needing help in Kelowna and West Kelowna.
• Kelowna Branch Contact Info:
  • 250-763-7161
  • info@cofoodbank.com
• West Kelowna Branch Contact Info:
  • 250-768-1559
  • infowk@cofoodbank.com

• A feminist organization dedicated to ending domestic and sexual violence, providing support services, and seeking justice for all survivors.
• Their mission is to support and empower survivors of intimate partner and sexual abuse, exploitation, or violence.
• Recognizes the need and duty to provide culturally appropriate services.
• Their Indigenous Victim Outreach Services Support Workers provide trauma-informed practice in the context of emotional support, practical support, and appropriate referrals to those affected by intimate partner violence and sexual abuse/assault.
• 250-763-4613
• info@efryokanagan.com

• Provides for the mental, emotional, physical, and spiritual well-being of all peoples through the development of community-based services while encouraging the community to preserve, share and promote Aboriginal cultural distinctiveness.
• Offers programming rooted in the Indigenous world view. This includes services in health and wellness, housing, employment, cultural healing, and much more.
• 250-763-4905

• The Ooknakane Friendship Centre is an Aboriginal Not-For-Profit society that is committed to providing holistic, culturally-driven programs and services designed to support, educate and strengthen people of all nations.
• Offers resources for family support, mental health and addictions, Elder support, and employment.
• 250-490-3504

• Works towards the health and wellness of all First Nations in BC through its unique approach to wellness and its support of community wellness activities. 
• They offer in-person and telehealth options for many of their services. 
• 604-693-6500

• Enables First Nations people in BC with limited or no access to their own doctors to make virtual appointments. 
• This is a unique service for First Nations people in BC​​ and their family members, even if those family members are not Indigenous. The program includes doctors of Indigenous ancestry, and all doctors are trained to follow the principles and practices of cultural safety and humility.
• Available 7 days a week from 8:30am-4:30pm
• 1-855-344-3800

• Available to all Indigenous people across Canada.  
• Experienced and culturally competent counsellors are reachable by telephone and online chat 24/7. 
• Both services are available in English and French.  
• Telephone support is also available upon request in: 
  • Cree; 
  • Ojibway (Anishinaabemowin); 
  • Inuktitut. 
  • (Note: Supports in Cree, Ojibway, and Inuktitut are not available 24/7, so you may need to call in to find out the next time that a language-speaker will be available.) 
• 1-855-242-3310 

• Provides essential services to residential school survivors and families experiencing intergenerational trauma.
• Services include emotional and cultural support, crisis counselling, a Youth Justice Program, support for families impacted by Missing & Murdered Indigenous Women & Girls, 2SLGBTQIA+ support, a crisis line, and more.
• 24/7 Crisis Line: 1-800-721-0066

• Members of the ����� International Team who can assist with all aspects of studying in Canada and offer culturally sensitive supports.
• culturalliaison@okanagan.bc.ca

• Members of the ����� International Team who can support international students with the immigration aspects of studying in Canada.
• intedimmigration@okanagan.bc.ca

• There are three types of medical insurance that ����� international students can access. Please note that there are different conditions for each of these services. Connect with the ����� International Team if you are unsure of what you qualify for.
• Guard.me: An insurance provider for international students who are new to Canada, do not yet have MSP, or have a study permit for 6 months or less.
• Medical Services Plan (MSP): BC public health insurance which is available to all students with a study permit for 6 months or more.
• Extended Health and Dental Plan: Available through ����� Students’ Unions.

• Offers free and accessible counselling for 2SLGBTQIA+ and/or IBP����� youth (up to age 24) within the Syilx Okanagan region.
• Operates from an anti-oppressive, trauma informed, anti-racist, decolonial, and intersectional lens.
• Has a Registered Nurse (RN) on staff who provides psychoeducation and consultation based on identified needs.
• Self and community referrals are welcome.
• thisspacebelongstoyou@gmail.com

• An inclusive national therapist directory that offers a safer, simpler way to find a culturally responsive, LGBTQIA2S+ affirming, social justice-oriented practitioner.
• Works to center the needs of Black, Indigenous, and People of Color (BIP�����) and LGBTQIA2S+ intersections (QTBIP�����).

• A national trans-led organization that connects trans people to the community, support, and resources they need to survive and thrive. 
• Resources available include direct emotional support, financial support, advocacy, and education.
• Offers a peer support phone service for trans individuals and questioning peers in English and Spanish.
• Available Monday-Friday 10:00am - 6:00pm (PST)
• 1-877-330-6366

• A non-profit organization developed by and for parents and caregivers of trans, gender diverse, and two-spirit people in Kelowna and the Okanagan. 
• Provides community consultation, advising and advocacy on issues related to families of trans youth.  
• Operates a peer support network, monthly meetings, guest speakers, and a lending library of books, videos and other resources. 

• A catalyst for building and celebrating the strength, equality, dignity and self-determination of the 2SLGBTQIA+ community in Kelowna and the Okanagan. 
• In addition to planning the yearly pride events, they also offer resources including various support groups, hotlines, book suggestions, and supportive health options.  

• A free support line for 2SLGBTQIA+ youth (ages 15-29) in British Columbia.
• Provides confidential peer support, resources, and information from trained 2SLGBTQIA+ volunteers via text, online chat, or phone.
• Available Saturday-Thursday: 6:00pm – 9:00pm (PST).
• Text: 250-800-9036
• Call Toll Free: 1-855-956-1777

• Provides personalized support for students with disabilities to ensure equal access to education at �����.
• Helps with academic accommodations, assistive technology, and creating learning environments tailored to individualized needs.
• disabilityaccess@okanagan.bc.ca

• Provides support, information, and referrals for people in the South Okanagan.
• Services include referrals to community resources, legal advocacy, disability advocacy, tax assistance, help with government forms, and more.
• 250-493-6822
• support@accesscentre.org

• A provincial organization dedicated to supporting people with disabilities. They provide resources, advocacy, and assistance with accessing benefits, including the Persons with Disabilities (PWD) designation.
• Offers workshops, publications, and individual support to help navigate challenges and access the services.

• Aims to provide a safe space to be connected to services such as substance use and treatment services, Opioid Agonist Treatment, Substance Use Day Treatment, and adult mental health services.
• No referral is required and virtual as well as in-person appointment are available.
• 250-310-6478

• An international fellowship of people who come together to solve their drinking problem. Membership is open to anyone who wishes to achieve and maintain sobriety. 
• Meetings are free with no requirements to participate. 
• Groups are offered worldwide and online. 

• A global, community-based organization with a multilingual and multicultural membership for anyone who wants to stop using drugs.
• Membership is open to anyone who wishes to achieve and maintain abstinence.
• Meetings are free, but participants must be willing to abstain from any drug use.
• Groups are offered worldwide and online.

• A mutual support group of peers who are experiencing challenges related to an individual struggling with substance misuse in their lives.
• The group is open to anyone who desires this support, even if they are no longer in contact with the individual in question.
• Al-Anon is free for anyone over 18 and Alateen is available for individuals younger than 18.
• Groups are offered worldwide, online, and over the phone. 

• A province-wide network of integrated health and wellness services for people ages 12-24 and their caregivers. 
• Offers services in mental health care, substance use services, physical and sexual health care, youth and family peer supports, and social services. 
• Supports can be accessed in-person or virtually via the website or app. 
• Foundry Centre Kelowna: 
  • 236-420-2803 
  • Foundrykelowna@cmha.bc.ca 
• Foundry Centre Penticton 
  • 778-646-2292 
  • Foundrypenticton@oneskycommunity.com 

• Provides programs and resources to children, youth, and families of the Central Okanagan. 
• Offers four broad areas of services: 
  • Parenting education and support 
  • Youth and family counselling 
  • Foster home and caregiver support  
  • Recovery and addiction services including detox, withdrawal management, supported recovery, and treatment. 
• 1-855-760-0456 
• Withdrawal Management Intake Direct Line: 250-878-6316 
• info@thebridgeservices.ca 

• Provides free, comprehensive learning assistance to ����� students for a variety of subjects including English, reading, writing, math, science, and the trades. 
• Help is available online and in-person on every ����� campus. 

• ����� librarians offer research assistance and can help you find resources, develop and follow a research strategy, cite sources, and more.
• Students can also book group study rooms, borrow laptops, and print from the Library.

• Provides free literacy support services for adults, refugees, immigrant families, children, and seniors.
• Services include English, math, financial, and digital literacy tutoring.
• 250-762-2163
• admin@projectliteracy.ca

• A life-saving app that links users to mental health and substance use resources. 
• Features include crisis resources, suicide support, medical services, peer chat, and a use alone timer for substance use. 
• Offers education regarding performing CPR, drug alerts, naloxone distribution, safe consumption sites, and more. 

• An initiative out of UBCO that works throughout the Okanagan to reduce the harms of substance use and related policies. 
• Offers education, resources, and programs regarding harm reduction, drug checking, and recovery options. 
• They host various drug checking clinics weekly throughout Kelowna in addition to naloxone training and distribution, take-home fentanyl test strips, and sterile supplies. Check the website for current locations and hours. 
• 250-864-1431 
• harm.reduction@ubc.ca 

• Provides free legal help for BC residents.

• Provides free legal services to people who need help with a provincial human rights complaint.

• Free lawyer referral service and several pro bono programs serving the critical legal needs of people and non-profit organizations across BC.

• A non-profit organization that provides free legal education, representation, and advocacy on residential tenancy matters in British Columbia.
• Infoline hours (PST):
  • Monday, Tuesday, Thursday, Friday: 1pm-5pm
  • Wednesday: 5:30pm-8:30pm
• Tenant Infoline: 1-800-665-1185

• A free online resource for basic information on the law in BC.
• The information on the site is reviewed by lawyers and updated regularly.